Hub of Frames – Privacy Policy

1. Introduction

This Privacy Policy outlines how Hub of Frames ("Company", "we", "us", "our") collects, processes, stores, and protects personal information obtained from users of its website and mobile application (collectively, the "Platform"). By accessing or using the Platform, you consent to the practices described herein.

2. Definitions

• "Personal Data" refers to any information that identifies or can reasonably identify an individual.
• "User", "you", "your" refers to any individual accessing or using the Platform.
• "Processing" includes collection, storage, use, disclosure, or deletion of Personal Data.

3. Information We Collect

We may collect the following categories of information:

4. Purpose of Data Collection

Personal Data is collected and processed for the following lawful purposes:

• To process, fulfil, and deliver customer orders
• To verify identity and prevent fraudulent transactions
• To provide customer support and respond to inquiries
• To maintain internal records and comply with legal obligations
• To enhance Platform performance and user experience
• To process returns, cancellations, or warranty claims

5. Legal Basis for Processing

We process Personal Data under one or more of the following legal grounds:

• User consent
• Contractual necessity for order fulfillment
• Legitimate business interests
• Compliance with legal or regulatory requirements

6. Data Security Measures

We implement industry-standard procedures to safeguard Personal Data, including:

• Encrypted transmission of sensitive data
• Restricted access to authorized personnel only
• Secure servers and storage systems

While we strive to ensure full security, no digital transmission or storage method guarantees absolute protection.

7. Data Sharing and Disclosure

We may share Personal Data only with the following entities:

• Third-party courier and logistics partners for order delivery
• Payment gateways for secure payment processing
• Customer support tools and service providers
• Government or legal authorities when required by law

We do not sell, rent, or trade Personal Data under any circumstances.

8. Cookies and Tracking Technologies

The Platform may use cookies, analytical tools, and tracking technologies to:

• Improve website functionality
• Remember user preferences
• Analyse user behavior for service improvement

Users may disable cookies through browser settings, although certain features may become unavailable.

9. Data Retention

Personal Data is retained only for the duration necessary to fulfill the purposes outlined in this Policy, or as required by law. Data related to transactions may be retained longer for accounting and compliance obligations.

10. User Rights

Users may request to:

• Access Personal Data held by us
• Correct inaccurate or outdated information
• Request deletion of their account (subject to completion of pending orders or obligations)
• Withdraw consent for processing where applicable

Requests must be submitted via the contact information provided below.

11. Third-Party Links

The Platform may contain external links. We are not responsible for the privacy practices or content of third-party websites.

12. Policy Modifications

The Company reserves the right to amend this Privacy Policy at any time. Updated versions will be published on the Platform, and continued use constitutes acceptance of the revised policy.

13. Contact Information

For privacy-related concerns or data access requests: